SOME THINGS YOU SHOULD KNOW ABOUT
HEALTHCARE WAYFINDING

  • » Many visitors to medical facilities are experiencing physical and/or mental stress. Getting lost or being disoriented compounds their anxiety.
  • » Lost patients are late or miss appointments creating all sorts of scheduling and logistical problems.
  • » Our staff can spend thousands of hours a year helping people find their way.
  • » Staff time spent giving directions takes them away from other duties.
  • » Visitors have difficulty understanding complex signage systems.
  • » Patients often state the wrong destination when asking for directions.
  • » People frequently can’t remember the directions they are given.
  • » Different staff members verbalize directions to any one destination, differently.