Wayfinding at Riverside Medical Center

• 1. Introducing Wayfinding
• 2. Customer Satisfaction
• 3. Orienting Members
• 4. About This Tutorial
• 5. You are a Wayfinding Deputy
• 6. About Healthcare Wayfinding

CUSTOMER SATISFACTION

Did you know that getting lost is one of the highest reasons for low customer satisfaction ratings in healthcare facilities? We’re working to make sure that doesn’t happen at Riverside Medical Center.