Wayfinding at Riverside Medical Center

• 1. Introducing Wayfinding
• 2. Customer Satisfaction
• 3. Orienting Members
• 4. About This Tutorial
• 5. You are a Wayfinding Deputy
• 6. About Healthcare Wayfinding

ABOUT THIS TUTORIAL

This presentation is about understanding how everyone at Riverside Medical Center can unify how we provide directions to members and visitors and increase our effectiveness. Wayfinding, a term that means just what it says, requires consistency.

Imagine being given directions when the terms used to describe the destination are different from the names on the signs. Or, different people giving instructions in different ways. That only adds to the confusion.